Frequently asked questions

A lower price than elsewhere is rarely a gift: it is usually an unsustainable rate that lasts a few months before the service collapses or the company disappears. We set the fair price: neither rock-bottom nor inflated, calculated to be fair to you and to the Ninja doing the work. You are not paying more, you are paying what it takes to keep the cleaning flawless month after month.

The price is calculated from surface area and frequency, never from your industry or from what you look like you can afford. For reference, public surveys from August and September 2026 put the Montreal market between $0.07 and $0.30 per square foot per month, with a contractual minimum often close to $420 a month. Your exact price appears at the end of the video quote, before taxes.

You choose. The 12-month commitment gives the reference rate, the lowest, and renews every year unless written notice is given 45 days before the term ends. Without a commitment, the same service costs 35% more, shown as such, and you end the service with 45 days' notice. Either way, you pay monthly, by card, and the total shown is the total you pay.

During the first year, only if the first five visits reveal a gap of more than 10% between what your video showed and the reality of the space. That is the calibration period set in the contract, the adjustment works both ways, and you have 48 hours to accept the new price or cancel without penalty. After that, the rate is indexed once a year, on the anniversary date, between 3% and 6% depending on inflation, announced 60 days ahead. Nothing is reopened at the end of the month.

No. Prices are before the 5% GST and the 9.975% QST, which are added to the total and shown before you confirm. There are no setup fees and no travel fees added afterwards.

Yes, because the price is built on objective criteria: the filmed surface, the type of rooms, the frequency. Your part is to film your space honestly, room by room. From there, the calculation is the same for everyone, not a guess. What is not filmed is not counted: show everything.

Under 2 minutes. You fill in a few details, you film your space, and your price appears right away. No callback to wait for, no delay.

No visit needed. You do not have to block half a day to host someone: your video replaces the visit and gives you a precise price with no trip required.

We guide you with a QR code. You film about 10 seconds per room, at your own pace, from your phone. It is simple, fast, and enough to calculate your price accurately.

They're used to calculate your price and define what's covered. They're stored securely on Ninja Bleu's servers, never sold, kept securely for up to 24 months after the service ends, then deleted, unless the law requires otherwise.

Yes, at 514 360-9170 or by email at info@ninjableu.ca. The process is self-serve by choice, not to cut corners: you get your price, you compare, and you decide at your own pace, with no salesperson. Once the service is running, you follow every visit from the app; direct messaging with your Ninja is coming soon.

Independent professionals, required to hold valid professional liability insurance. The model is built so the same Ninja comes back to your space; if they have to be replaced, the handover of access and instructions goes through the app. Every visit is time-stamped: you see in the app who came and at what time.

At the time you set in the quote: evening, night, early morning or weekend. Time windows are written into the contract, and the hour of the visit does not change the price.

Ninja Bleu applies the replacement set out in the contract: another Ninja in the area is called on, and keys, codes and site instructions are handed over through the app. No new quote. If no replacement is possible within a reasonable time, a credit may be granted for the missed visit.

Every visit is documented in the app: time, location, visual report. If something is wrong, you flag it from the app within 48 business hours of the visit report, while the evidence can still be verified, and Ninja Bleu looks at both sides from that evidence. If a visit cannot be replaced within a reasonable time, a credit may be granted. What does not happen: leaving you alone with the problem.

Each Ninja holds their own professional liability insurance. Property damage during a visit falls under that insurance, and Ninja Bleu forwards the claim with the proof of visit.

Ninja Bleu does the cleaning, with the Ninjas, without subcontracting to another company, and manages everything from A to Z. What changes compared with a traditional company is everything built around it: your price in under 2 minutes from your video, the written contract, card payment, and every visit documented in the app.

Nothing is charged. You have up to 14 days to make sure the service works for you, and you cancel at no cost during that period. A notice is sent at least one day before the first charge, which covers the remaining days of the month, pro rata. The trial corresponds to an offer worth at most CAD 1,500.

During the trial period, you cancel at no cost: nothing has been charged. After that, you end the service with 45 days' notice, sent from the app, and only pay for the service days used.

Your contact details, your videos and the proof of visit are used to set your price and deliver the service. Ninja Bleu does not sell data that identifies you to third parties. When the service ends, your access is deactivated and the data is kept securely for up to 24 months, then deleted. The details are in the privacy policy.